Tuesday, 31 March 2020

Impact Of Covid-19 On Nigeria'S Economy



The coronavirus is eating away at the global economy, and reports show that the world is likely in recession. UN analysts estimate that the world economy will shrink by $80 trillion to $2 trillion, a decline of nearly 3%, and the UN analyst estimates that it will shrink by another $3 trillion. 
But these figures are difficult to measure accurately, and given the duration of the outbreak and the way people and businesses respond to current policies, there are certain effects that should be understood. Like most countries, Nigeria is being hit on two fronts, but it is difficult to measure those numbers accurately. 
The price of oil has been hard, falling from $59 a barrel to $28 a month, lower than any other oil producer in the world, owing to lower supply. With oil production accounting for 31% of household income by 2020, this continued fall in oil prices and lack of demand are likely to lead to a sustained decline in Nigeria's gross domestic product (GDP) and economic growth. 
If oil prices do not stabilize fast enough, critical expenditures like roads could be affected. The finance minister has already announced that the budget for the next financial year will be cut by 10% due to lower oil prices. Because Nigerians will have to import goods and services, they will have less dollars than are normally generated by oil sales. 
The dollar rate for foreign investors has also changed from N360 to N380, and the value of Nigeria's foreign-exchange reserves, the country's main source of foreign-exchange, has fallen from $45 billion last summer to $35 billion today. This is particularly worrying given that the foreign exchange reserve system accounts for more than 90% of the country's total foreign reserves. The devaluation and realignment, as the CBN calls it, is praised by experts as bringing Nigeria's "different" exchange rates closer together. 
But the move will also have a negative impact on Nigeria's fixed-income markets, as it will reduce the supply of dollars needed to meet foreign-exchange demand. The Nigerian government wants to extract more naira from its currently low dollar sales. As the naira depreciates against the dollar, foreign investors are less likely to hold the currency - stocks and bonds - or sell their assets. 
The stock market has already suffered a setback as a result of the virus: shares in the country's largest stock exchange, the Lagos Stock Exchange (LSE), have fallen more than 20% since the beginning of October. 
Spending by individuals and businesses has fallen, as companies lose capital and investors lose money, while companies have lost capital. Uncertainty is a sign that shocks to financial markets are having an impact on the real economy. 
Restrictions on global trade in goods and services between the United States, Canada, Australia and New Zealand to Nigeria and to and from Nigeria will prove to be restrictions. 
Non-essential goods will be less in demand because of the uncertainty associated with the pandemic. Nigerian companies must cease production, and production itself will reduce the supply of goods and services to other parts of the world, such as the United States. 
The CBN hopes to head off the economic impact of the pandemic by providing money to the country's two largest banks, the Bank of Nigeria and the Federal Reserve. But how do economic policymakers respond to such a dramatic change in the supply of goods and services in a country with high unemployment? 
The CBN hopes the money can be used to keep vital sectors such as oil and gas, agriculture and mining afloat. 
The question is whether the CBN's loans will be enough to prevent the economy from grinding to a halt and staff being laid off. The federal government has not yet announced any major plans, but companies are likely to need more subsidies. In particular, it wants the manufacturing and pharmaceutical sectors to boost local production and reduce their dependence on imports. 
If the crisis persists, the CBN could find that borrowing too much could be tricky, and it seems highly likely that many of the loans will ultimately be bailout repayments. 
Given that the informal sector accounts for 41% of Nigeria's economic output, how many people can stay at home and still be productive? Even in the formal economy, workers who are able to work remotely, such as those who work remotely or from home, will not be able to work outside the home. The policy of work - at home - would apply not to grocers and artisans, but to the rest of the workforce. 
The uncertainty that leads consumers to cut non-essential spending and close factories and service providers, leading to a decline in goods and services produced, could be fatal. Stopping this movement will lead to a rise in unemployment, a fall in the number of jobs and a fall in productivity. Most recessions are caused by demand, supply, and financial shocks, but the COVID-19 pandemic solves all three in one package. 
If the federal government comes into play, it may be able to minimise the damage, but CBN has already taken the steps it failed to do during the last crisis. 
The coronavirus is a public health emergency, regardless of how business and economic policymakers react. Unless the Government takes preventive action, our economy will continue to sputter. 

COVID Effect on Insurance Sector

The coronavirus pandemic has changed the way I have lived and seen life, with consequences for the industry. I pray every day for peace, but I would admit that the world no longer feels comfortable with me. This is a provocative question that has occupied me ever since I heard the news of the dissemination. 
I remember a baby turning on her laptop and affecting the screen, and I remember turning it off and having to talk to her about how business disruptions and insurance will affect her. Yesterday, the federal government ordered us all to stay at home, stay safe and stay in our homes, but how will that affect our business and the disruption of insurance? 
The number of deaths from this pandemic is increasing by the day and insurance companies should be prepared for an increase in deaths and medical damage. What effect does this have on your home contents insurance and should your insurer prepare for it? 
Covid 19 could lead to an increase in pandemic deaths, increased unemployment and a reduction in family health costs. 

CBN TEMPORARILY SUSPENDS CHEQUE CLEARING during Coronavirus lockdown

By Emmanuel Abara Benson - March 31, 2020

The Central Bank of Nigeria (CBN), on Monday, announced that all deposit money banks in the country and the Nigerian Interbank Settlement System (NIBSS) are to suspend the clearing of all cheque instruments in the Nigerian Clearing System, starting from today March 31st, 2020.
According to a statement that was signed by the apex bank’s Director of Banking Services Department, Sam C. Okojere, the directive is intended to “ensure hitch-free clearing and settlement activities” during the 14-day lockdown that started last night.

What this means: Following the directive, which took effect today, new cheques will no longer be allowed to pass through the Nigerian Clearing System which is overseen by the NIBSS.

In other words, deposit money banks are to stop accepting fresh cheques that require to go through the clearing system. That said, settlement activities will continue for already existing cheques that are lodged into the clearing system prior to the suspension.

How the Nigerian Clearing System works: The Nigerian Clearing System integrates all the banks in the country, making it possible for customers of different banks to easily clear cheques issued to them by other account holders who do not necessarily bank with the same financial institution.

Following the suspension, therefore, Nigerians will no longer be able to clear cheques issued to them by third party bank account holders; until further notice. Again, this is all part of efforts to ensure a hitch-free settlement activities during the lockdown period.

Recall that the Federal Government of Nigeria declared the 14-day lockdown on Sunday, as part of efforts to contain the Coronavirus pandemic which has recently begun to spread across most parts of the country.

Already, the CBN, in an earlier press statement, disclosed that it had obtained permission from the presidency to enable “skeletal operations” by banks. This is in a bid to meet the emergency financial needs of Nigerians during the lockdown period.

Monday, 30 March 2020

COVID-19 LOCKDOWN AND BEYOND

By Pankaj Sharma

As I start writing this, well over 650k people around the world have suffered from COVID19. Only certainty is that it will impact many more. Clearly, we the humans, have not experienced this kind of threat in a long time – may be none after 2nd World War.
This is only direct and immediate impact of COVID 19, we have not even had a chance to assess the indirect, and medium to long term impact . With over 40 countries and 2 billion people under lock down, the economy has come to a standstill. This is a huge blow to businesses around the world, especially small and medium size business with limited financial cushion. IMF declared that global economy has entered a recession amid corona virus pandemic.
WILL IT CHANGE THE BUSINESS PROCESS SERVICES WORLD?
I know the answer is a resounding YES! Industry leaders learn from disasters and find opportunities. We have learned from past disasters and improved our disaster recovery methods. This time also, there will be new lessons and we will change the way we think, plan and work. As we still fight it, and find survival methods, some of my key reflections are:
Disaster recovery planning needs to be revisited
Almost the entire world is hit at the same time. This never happened! Not even during two world wars humanity fought. This made globalization meaningless and, in some aspects, increased the challenge. There are chances, that this virus is here to stay - and that makes it absolutely critical to improve and update business and operating models based on new learning
  • People and not Buildings or Systemsare at risk. Most of disaster recovery plans are centered around geographies and systems e.g. building, city, state or country level, or applications / systems downtime. Location specific plans involved moving critical people to alternate locations. It is proving to be in-effective in this case. In fact Travelbecame part of the disaster and was largely blamed for initial spread of the virus across the world.
  • Coordination with governmentsis proving to be an important disaster recovery step. Due to much higher private sector involvement these days, in India and several other countries, this was critical to enable essential services. To deal with current situation, Governments are taking agile decisions that are enabled by industry. Enabling employees to work from home, e.g. sending computers to employee's residences, as more and more countries and regions went into lock down became very important part of disaster recovery. Therefore, Government coordination for specific aspects should be included in all disaster recovery manuals.
  • Availability of safe network and connected computer forenabling hundreds of thousands of people around the world to work from home, by large companies and their partners, in a short time is a big challenge. What went well, and what did not should be re-evaluated at the right time.
  • Disaster recovery offerings as almost every organization is experiencing unprecedented situation demanding agile ways of working and adopting change. Mass movement to remote working models, supply chain breakdowns, demand slump, and above all – a humanitarian crisis. And everyone is trying to respond to this. Some of the key enablers that BPS providers can bring into play to support industries can be:
  1. Interim help-desk helping employees, vendors and customers with information and avoid limited resources and workforce getting swamped with queries. Help desks quickly enabled with technology like chat bots can be of great use.
  2. Working capital offerings to get through these uncertain times and liquidity crunch. There are banking and industry products / offerings to help e.g. Supply Chain financing for companies that are trying to keep supply chain intact, managing their cash situation and dynamic discounts for few cash rich who can get some discount and also support their vendors by paying early. Some analytics capability with Procure to Pay data converted into right information can really help
Changes in Business Model and Operating Model
Short term / immediate:
  • Agile Ways of working and change adoption. All large Business Process Service providers have massive infrastructure to deliver operations. Operations are designed assuming co-location of employees at fixed hours. However, current situation is forcing large organizations to re-evaluate. They are forced to CHANGE, at least for the interim or STOP operations. This is likely to have lasting impact on these operations in future. Several transformation ideas will bring new ways of working including more sustainable/ system based security, and ease of working for workforce.
  • One of the biggest challenges is to make ‘Work from Home (WFH)’work. Most of the BPS industry uses desktop virtualization through secured accesses. This requires working from fixed workstations. Remote accesses are restricted for reasons ranging from managing hardware and software cost, data security, and fraud prevention. In future, we will have to find better ways to enable remote working without compromising on security, to make data-based businesses sustainable. This will have even more focus in data sensitive industries like banking, insurance, health, public services, etc.
  • Centralization vs. decentralizationmodel will be fine tuned to include remote working. Centralization of operations has very strong value proposition in driving efficiency and effectiveness. Industry will find ways of centralizing while enabling remote working, and still ensuring better efficiency and effectiveness.
  • Workforce mixwill be revisited from every aspect. Everyone wishes they had digitized more. Another important aspect experience and maturity of workforce. We will need ‘Entrepreneurship’in our workforce at all levels to ensure agility.
  • Process vs. Productstrend. Industry is moving away from being ‘people based to outcome based’. Some of the new trends are productizing mass people processes and the trend will get stronger. In my view, this will change the industry. Gradually, we are moving towards products like bots and application-based business. Platforms, block-chain and Artificial Intelligence are fast becoming a reality. These asset designs will have to include right security and democracy to ensure, they DON’T become victims of disasters instead of enablers. Innovators have to ensure that these application designs enable remote working, address both attended and unattended environments.
This list will keep getting bigger and will challenge lot of fundamental assumptions of current operating models. It will bring new transformation, and new operating models.
We will come out as winners.I hope this situation comes to an end soon with people, governments and industry coming out stronger than before.

Please stay safe

Sunday, 29 March 2020

How To Keep Your Company Aligned During The COVID-19 Pandemic While Your Whole Team Is Working Remotely

By Alisa Cohn
One by one, because of the COVID-19 pandemic, many of the companies where I coach have decided to close their offices and ask all of their employees to work remotely.
As an executive coach who coaches CEOs of startups as well as Fortune 500 companies, I’ve often helped my clients think through a crisis and regularly work with them in maintaining alignment in a remote environment. Now as the world faces this pandemic, both of these topics are critical for everyone.

Right now it’s important for you as a leader to proactively keep everyone connected and on the same page and ensure that the business is moving forward as best it can in this new situation. The best way to do that is to carve out a daily meeting as a “virtual situation room.” Here’s how to do that.
Choose who should be in your situation room. If you have an established leadership team, those are probably the right people. Some of the CEOs I coach have sprawling leadership teams that extend into the double digits. If that’s the case, you probably have a subset you turn to for their judgment because they have the largest scope of responsibility. Keep this group to less than 10 if you possibly can.

Convene a mandatory call at the same time every day.Your goal is to keep everyone feeling connected and up to speed. You can do this by having a daily check in. You should ask everyone to prioritize this time and work other things around it. Having it at the same time and daily keeps it simple and makes it a ritual. During times of stress and anxiety, rituals serve a touchstone to calm anxiety and create community – both sorely needed right now.
Get personal. When you are trying to do team building remotely, some amount of personal disclosure is important. First of all, use video so everyone can see each other. Start the meeting with a simple check-in. Everyone should take 2 minutes to say how they’re doing or to share a personal story. It’s grounding and it’s important to maintain team spirit.

Situational updates. The next agenda item is to share any information you have about your team, your company, or the events unfolding in the outside world. The events related to the pandemic are unfolding rapidly. Pooling data you have gleaned will help everyone stay up to date.

Updates on your plan. Every leader should have a plan that they are working on with their employees. There may be plans which reflect business as usual. There are certainly plans around business continuity and pivots related to the crisis. All of these should be clear and documented in a centralized virtual drive.
Given the dynamic nature of this crisis, looking at the plans every day is a good practice even though they may not change much day to day. Everyone can weigh in with a simple system: green – on plan; yellow – off plan but with a way to get back on plan; red – off track with no way to get back on track.
This is not the time for trouble-shooting. Each leader should just give a brief explanation of problems and ask for help from the people who can give it. They should then connect after the meeting.
Further discussion. Is there anything else critical that you haven’t covered? Talk about it here.
Close. Once again, use ritual to create community. Leaders also have to convey hope. End this meeting the same way each time with an inspirational quote or a specific phrase that resonates with your whole team, like “we got this” or “keep going and keep learning.” This might take a little courage, but try it.

Post-meeting. Ask your war room team to leave 30 minutes after the meeting free. You may have uncovered a specific problem to solve or talk through. If the entire team leaves the next 30 minutes free, they can all use that time to connect with each other immediately and efficiently. Having that block of time set aside is also important in case the meeting goes over.
Cascade information to others immediately. After that hour, it’s critical for your leaders to pull their key team members together and communicate with them. Their meetings can have a similar format and the daily cadence should be the same. That prevents anyone feeling like they don’t know what’s going on. When people are all working remotely, especially during a crisis, it’s essential that people feel like they are in the know and that they are not surprised. There’s enough uncertainty around; as a leader your job is to create clarity where you can.
Debrief and adapt. How is this meeting working? Things are in flux right now, and your business and personal situation may change. Adapt this meeting to be the most useful for you.
Use these steps to create your situation room as you adapt your business and your leadership style to the new normal.





Saturday, 28 March 2020

19 ways to keep your customers amid COVID-19 concerns.

According to deBBie akwara

Reading the COVID-19: Implications For Business report by McKinseygot me thinking about how businesses across the globe can retain their customers amid the concerns for health and safety especially when one of the tips for avoiding the virus is avoiding crowded places.
The report highlights 7 actions that can help businesses of all kinds and this article is inspired by the fifth action which is 'stay close to your customers'.
How can you do this considering that you also have to think of the health and safety of your team? Well, I gave this a lot of thought and came up with the 19 Ways To Keep Your Customers Amid COVID-19 Concerns.
  1. Think remote service channelsi.e. online (also captured in the above reference report). Create an opportunity for customers to engage (learn about your offerings), buy and get after-sale support from you remotely i.e. online. Think mobile apps, web assistance, social media assistance, etc.
  2. Create sufficient and easy to understand customer education contentto help your customers navigate your online channels in different variants i.e. SMS, graphics, infographics, videos, articles, etc and circulate. Track engagement to find out what is working, what is not working and edit accordingly.
  3. Move more resources into your contact centerespecially if you need to close down your brick and mortar business centers because trust me, your customers will be calling you, sending you emails or engaging you on social media/online so be ready. It is a great way to keep your customers and team safe healthwise.
  4. Consider allowing your contact center/support team to work remotely (A). This will require some investment in technology, providing remote access to your contact center and CRM solutions so that your support team responses seamlessly and promptly resolve customer queries while you track remotely as well to ensure compliance with your service standards and SLAs.
  5. Consider allowing your contact center/support team to work remotely (B). If your team uses only desktop computers, it is a good time to provide laptops or mobile devices, soundproof headsets, internet and airtime to help them offer service support to customers remotely.
  6. Reduce your query resolution SLAs. Focus on getting more customer queries resolved at first contact thereby giving swift service in the absence of face to face interactions.
  7. Share authentic, verified and periodic COVID-19 messageswith your customers to show you care beyond communication or customer engagement geared towards keeping you in business
  8. Think about technology!Now is the time (if you have not explored this) to make a good case for investment in technology if your business and customer processes are manual and have to be executed by your customers and team in person with high use of paper/printed correspondence. It is time to see how you can centralize your operations leveraging technology especially when it comes to business and customer process management and approvals.
  9. Conduct the necessary/preliminary health checksbefore your customers access your business locations in person as is currently done in Nigeria to curb the spread of the virus.
  10. Protect your staff by rearranging your business area to create safety distances between customers and your team. Also, for your staff that falls ill, do not compromise and give them 2 to 5 days off to treat themselves.
  11. Review/monitor your customers' transactions in real-timeand act immediately on insights you glean to improve your business and customer processes that directly or indirectly impact your customer's experience negatively
  12. Integrate online payment solutions on your online channelsfor reduced customer effort in making payment for your product or service.
  13. Find an effective logistics company that can deliver your products to your customersif you have to close down a physical store or if you are driving more traffic to your online service channels. Be sure to select a vendor that you can train on your customer experience (CX) blueprint and check back with your customers to monitor the level of service quality the vendor delivers.
  14. Reinforce your customer experience blueprint(i.e. how you want customers to feel after they interact with your business across multiple remote channels) to your employees working remotely using different message variants in bite sizes for swift and easy execution.
  15. Constantly get and act on customer feedback across all stages of their experience. Follow through on feedback especially between the product payment, product delivery, and post product usage
  16. This is a great time to initiate customer loyalty schemes for your customers that shop or do business with you remotely. By rewarding them, you increase their usage of the platform and use this as strategy to attract more customers to your online service channels
  17. Check-in with your customers!Periodically call, send an email, text message, etc to see how they and their loved ones are doing. Show you care. If peradventure a customer of yours tests positive to the virus, do likewise and keep in touch all the more.
  18. Take the time to study trends and patterns in your customers' interactions and engagementsacross your alternative/remote service channels and review your customer and business processes inline
  19. Create, innovate and design!Do not be closed-minded. Keep asking yourself how else can you keep your customers happy? Ask your customers what else you can do to help them enjoy your product/service and also keep them safe and create it! You never know, you may just be creating your most successful product/service till date
There you have it! What do you think? Anything else we can add to help businesses keep customers amid the COVID-19 concerns? Please share in the comments below.

Friday, 27 March 2020

Be Extra Vigilant About Cybersecurity During a Crisis

Cyber criminals love a crisis. With many more people working remotely, they are undoubtedly poised to capitalize on security flaws, but there are several things you can do to protect yourself and your company. Be on the lookout for phishing emails designed to entice you to click on the latest and greatest offer related to coronavirus protections, or with urgent instructions from your boss. 

Their intent is to get you to unwittingly download malware onto your device and the company’s systems. Make sure your devices are up to date on their anti-virus protection. Use multi-factor authentication on any accounts for which it is available. Avoid the temptation of using Bluetooth in a public place — it is an easy way for *hackers* to connect to your device. Only work on secure, password-protected internet connections. If you have to use public WiFi, be sure to verify with the owner that the network to which you’re connecting is legitimate and secured through a password. Avoid accessing any confidential or sensitive information from a public WiFi network. And be sure to report any lost or stolen device immediately to minimize the risk.

Ensure to make do with the precautionary measures of COVID-19 as advised.

Let’s be safe.

Thursday, 26 March 2020

Nigeria Journey to COVID-19

By Adeyemi Johnson 

Covid 19 is here and is going to get a lot worse in the coming weeks-months. Our neglected, broken down healthcare system simply cannot handle what is headed our way. The numbers being published are a major under estimation . We do not have the resources to test extensively. NIGERIA is on the same trajectory as Italy, Spain and  the US without the resources those countries have. Thousands are going to die barring a miracle of sorts. 
So you have an idea of the magnitude of the problem: it is estimated that when the outbreak peaks in Nigeria 4000 ventilators will be needed. Currently there are less than 200 in the country and none available to buy.  The whole world is short supply. The worst part of all of this is we import all our medical supplies, we don’t make a damn thing. Most of our young doctors and nurses have gone abroad and are fighting the covid battle in other countries that have embraced them. WE SHOULD BE VERY ASAHAMED OF OURSELVES AS INDIVIDUALS AND A NATION. 
How did we get here? 

The more important question is how do we get ourselves out of this pit we have collectively dug. Pointing fingers is not the solution, perhaps looking at a mirror will give some insight. We fought Ebola and we will overcome Covid 19

Dr. Olusegun Peter Nubi’s view

I made same depositions on my facebook wall. This is not about being a prophet of doom...it is learning from other country's experience. EVIL DAYS LIE AHEAD. LORD HAVE MERCY ON NIGERIA! LORD HAVE MERCY!!!

To make the matter worse. These same elites and politicians who got us here by cornering the sovereign wealth of our nation instead of building and equipping our heath facilities and making healthcare free for everyone are also the ones who travelled overseas and refused to be quarantined. They are the same that refused to shut down the borders until community infestation got in! They are the same that "advised" those coming from overseas to "self quarantine".
Ghana never advised, Uganda never advised... they shut down their gaddem borders!

While we will not sit blaming anyone for now, it is important that Nigerians get to know who betrayed them! Perhaps a day of reckoning would come and we will make sure that as a nation, never are we going to allow ourselves pushed this far!

What says you?

How to Communicate with Your Customers in a Crisis - COVID 19

L

In a fast-moving crisis, it’s important for leaders to communicate with empathy and honesty — not just internally, but externally as well. Of course, customers require a different approach than employees. Make sure you focus on what is important to them. For example, with the current coronavirus crisis, The bank recently sent out list of accessible branches, couple with the need to dive into e-channels, this to enhance their transaction and drive-up services. If possible, provide customers relief during a crisis by waiving fees or limits. This not only reassures current customers but can further introduce prospects on board. Most importantly, focus on empathy rather than trying to create sales opportunities. 

Companies should rethink advertising and promotion strategies to be more in line with what’s happening in the world. Otherwise you risk sounding tone-deaf and alienating your customers. Look at your messaging from the perspective of your audience, and let your compassion drive your communications, rather than fear of doing the wrong thing

Ensure to make do with the advised precautionary measures.

Wishing us good luck this period.